Baha-Retreat Spa Booking Policy

To ensure every guest receives the care and attention they deserve, we’ve introduced a booking deposit policy for select services.

Booking Deposits

A $25 deposit is required for services over $50, including:

• Massage
• Facials
• Nail Services
• Pedicure
• Sugaring
• Hair Services
• Body Treatments

This deposit is applied to your service total and is non-refundable for cancellations made within 24 hours or for missed appointments.

Spa Packages, Full Body Sugaring & Multi-Service Appointments

A $75 deposit is required for:

• Spa Packages
• Full Body Sugaring
• NovaLash Eyelash Extensions
• Appointments that include multiple services in one visit (e.g., facial + massage, or hair + nail services)

These bookings require 24 hours’ notice for cancellations or changes. Deposits are forfeited for late cancellations or no-shows. One complimentary reschedule is allowed with 24+ hours’ notice.

Gift Certificates & Gift Cards

• Gift cards and certificates can be used to cover required deposits, as long as the balance is sufficient.
• If the gift card does not cover the full deposit, a credit or debit card will be required for the remaining amount.
• The deposit will be deducted from the gift card at the time of booking and applied to your service total.

Peak Time Protection

All weekend and holiday bookings require a deposit, regardless of service type.

Respecting Our Time Together

This policy applies to all clients. We appreciate your understanding as we continue to provide a serene, intentional experience for everyone.